Privacy Policy

Known & Co (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) for international visitors.

We operate under Apes Planet Pty Ltd (ABN: 59 620 249 425), located at 250 Pitt Street, Sydney NSW 2000, Australia.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website. This includes:

• Contact details: Your name and email address when you sign up to receive the playbook, book a Discovery Call, or submit an enquiry form.
• Practice details: Any clinical practice details or message notes you choose to share in our enquiry forms.
• Analytics data: Anonymous tracking information collected via Google Analytics 4 (such as pages visited, session durations, device type, and geographical region).

2. How We Use Your Information

We use the information we collect to operate, manage, and improve our business operations. Specifically, we use it to:

• Deliver requested content, including "The Hidden Expert's Playbook" PDF.
• Schedule, confirm, and prepare for Discovery Calls.
• Respond directly to contact enquiries.
• Send nurturing email updates regarding systems building and authority strategies.
• Optimise website performance and user experience using anonymous analytics data.

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted service providers who help us run our systems:

• CRM & Automation: GoHighLevel is used to securely store contact details and automate email sequences.
• Analytics: Google Analytics 4 is used to monitor website traffic and user patterns anonymously.

All third-party services are contractually obligated to keep your details private and secure, and are prohibited from using your data for any other purpose.

4. Security of Your Data

We take all reasonable precautions to safeguard your personal details against unauthorised access, alteration, disclosure, or destruction. However, no transmission of data over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights & Choice

You have control over how your data is managed:

• Opt-Out: Every marketing email we send includes an "unsubscribe" link. You can opt-out of our email sequence at any time.
• Access & Deletion: You have the right to request access to the personal data we hold about you, or ask that it be modified or permanently deleted from our databases.

To submit a request regarding your data, please email us at hello@knownandco.com.au.